Tier 2 Service Desk Technician at The Ohio State University
Posting DateMay 10, 2017
Location of Position
For 144 years, The Ohio State University's campus in Columbus has been the stage for academic achievement and a laboratory for innovation. It's where friendships are forged. It's where rivalries and revelry are born.
The university's main campus is one of America's largest and most comprehensive. As Ohio's best and one of the nation's top-20 public universities, Ohio State is further recognized by a top-rated academic medical center and a premier cancer hospital and research center. As a land-grant university, Ohio State has a physical presence throughout the state, with campuses and research centers located around Ohio.
Duties and Responsibilities
Reporting to the Network Engineer for Advancement IT, the Help Desk Technician serves as part of a team that supports a wide variety of users and is responsible for receiving, resolving, escalating and monitoring complex issues and requests received by the service desk. He/she provides system support for equipment owned and operated by University Advancement; assists in the development and updating of system documentation and standards for Mac and Windows desktops and Mac and PC laptops and printers; advises customers regarding system software and hardware enhancements; and creates new department computer images and deploys them to the customers.
Bachelor’s Degree in CIS, MIS or technical training or related combination of education and experience required. Experience working on a helpdesk. Working knowledge of TCP/IP and networking. Intermediate to advanced skill level with both Microsoft Windows and Macintosh OS. Must have access to reliable transportation and be able to lift 50 pounds occasionally and 25 pounds frequently.
Strong experience with writing training material for instructor-led or computer based training; ITIL Foundation and/or A+ industry certifications.
Also, please visit http://advancement.osu.edu/ to learn more about the Ohio State University Office of Advancement.
The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, or protected veteran status.