Support Analysts Levels II or III at Miami University
Posting DateFebruary 8, 2018
Location of Position
Imagine the possibilities with a career at Miami…
Miami University is a major public university with a small college feel. Creating environments for learning excellence and providing career opportunities in Oxford, Hamilton, Middletown, West Chester and Luxembourg, our faculty and staff are the fuel that drives Miami!
We rank first nationally among public universities for best teaching by U.S. News & World Report. Our opportunities for growth and advancement aren't limited to students in the classroom. Our faculty, staff and student employees are highly valued for their contribution toward the Miami experience.
Miami’s main campus is located in Oxford, Ohio, 35 miles north of Cincinnati. A true college town, Oxford features a wide variety of shops and restaurants within walking distance of the main campus. Our regional campuses are located in Hamilton, Middletown and the Voice of America Learning Center in West Chester, Ohio.
If you are looking to start a new career, Miami University has the job for you. We offer a welcoming work place, excellent benefits, and the opportunity to grow. Miami University currently has multiple openings for Support Analysts, demonstrating various levels of qualifications and experience.
Duties and Responsibilities
Job Summary: Job ID: 5242 – FT – Unclassified (salaried)
Support Analysts provide support to clients in their use of technology, including software, hardware, audiovisual, and networking issues. Function as a support resource and assist other support staff, providing ongoing guidance to the clients and support team. Troubleshoot and solve technical issues related to the designated environment. Document resources used, steps taken toward resolution, solutions, and work to provide excellent service and initiatives.
- Appointment as Support Analyst II requires an Associates’ Degree earned by date of hire and 2+ years of relevant experience.
- Appointment as Support Analyst III requires an Associates’ Degree earned by date of hire and 4+ years of relevant experience.
- Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted. Experience in these knowledge/skills/abilities may be earned concurrently.
- Visa support is not available for appointment to either level of these positions.
Miami University, an EO/AA employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami does not permit, and takes action to prevent, harassment, discrimination and retaliation. Requests for reasonable accommodations for disabilities should be directed to ADAFacultyStaff@MiamiOH.edu or 513-529-3560. Annual Security and Fire Safety Report may be found at: http://www.MiamiOHedu/campus-safety/annualreport/index.html. Criminal background check required. All campuses are smoke and tobacco free