Patient Financial Service Supervisor The Ohio State University
Posting DateJune 9, 2017
Location of Position
The Ohio State University College of Dentistry is the fourth largest public dental school in the United States and it is the only public dental school in Ohio. The college is divided into ten divisions with all major ADA-recognized dental specialties represented. The College has approximately 600 students in its undergraduate and graduate programs.
The Ohio State University is proud to be a premier employer that provides an exceptional total rewards package including medical, dental, vision and many other “hidden” benefits. Our competitive benefits package is offered to all eligible faculty and staff in order to attract, develop and retain top performers eager to share their talent, time and success. Our benefits support your health and financial goals and include not only health insurance, but also generous state retirement, tuition assistance for our employees and their dependents, wellness initiatives, and much more. Please visit https://hr.osu.edu/benefits/ for detailed information. Be your best at The Ohio State University!
Duties and Responsibilities
The Ohio State University College of Dentistry is seeking a Patient Financial Services Supervisor for its affiliated Dental Faculty Practice (DFP). When our faulty dentists and faculty hygienists are not teaching the next generation of dentists and hygienists, our faculty provide expert care for children and adults through DFP and provide virtually every area of dental care available.
- Serves as Patient Financial Supervisor for the Dental Faculty Practice (DFP) within the College of Dentistry; oversees billing and follow-up on commercial, government and managed care accounts receivable for approximately 60 practicing dentists; troubleshoots and resolves complex billing cases; responsible for training and management of dental/medical billing staff; manages credentialing for providers as needed; maintain up-to-date on new billing codes and trends; trains faculty on billing; audits activity for accuracy; maintains positive work environment and positive customer relations.
- Oversee daily billing and accounts receivable; troubleshoot and resolving complex billing cases including working with third party payers and customers; produces and monitors aging reports and other financial metrics; advises on write-off requests working with practitioners; maintains contact with collection agency and renegotiates as appropriate; follows policy on collection procedure; maintains segregation of duties; prepares and provides administrative reports regarding financial activities of the practice as related to patient and insurance billing and receipts; audits accounts; responds to questions regarding receivables; makes adjustments and billing determinations; improve collection rates; resolves patient complaints and issues related to billing; interacts and credentials as appropriate with various organizations; update billing system with new and deleted codes; keeps current on changes in billing that will impact operations; works with director in setting fees
- Interviews, hires, trains and evaluates the performance of the billing staff engaged in pre-determinations, cashiering, collections of receivables and filing of claims for patient fees with various insurance companies, agencies and third-party carriers; develops and monitors performance compliance with COD, OSU, State and Federal requirements; provides regular communication to staff including monthly meetings; maintains positive work environment.
- Assist in the development and implementation of departmental policies and procedures; assist in daily operations as part of DFP management team; maintains good interdepartmental relations between areas within DFP.
Bachelor’s Degree or equivalent combination of education and experience; 3-5 years prior billing management experience and progressively responsible supervisory capacity is required; knowledge of accounting principles and application; knowledge of CDT, CPT and ICD-10; knowledge of financial policies and experience with federal and state billing regulations to commercial and non-commercial insurance. Desired: Familiarity with credentialing; experience with training practitioners on coding; business process improvement; experience with dental software.
The College of Dentistry’s atmosphere is one of collaboration and inclusiveness, where differences in thought and experience are embraced and celebrated. The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, or protected veteran status.
The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, or protected veteran status.