Ivy Tech Community College | Sr Applications Support Engineer

Ivy Tech Community College | Sr Applications Support Engineer

Job Type
Full-time
Posting Date
June 5, 2017
Location of Position

Lawrence, IN

Company Summary

Ivy Tech Community College prepares Indiana residents to learn, live, and work in a diverse and globally competitive environment by delivering professional, technical, transfer, and lifelong education. Through its affordable, open-access education and training programs, the College enhances the development of Indiana’s citizens and communities and strengthens its economy. Ivy Tech Community College is the state's largest public postsecondary institution and the nation's largest singly accredited statewide community college system.

Duties and Responsibilities

The Sr Applications Support Engineer will be a member of the Application Support team which is responsible for documenting, troubleshooting, and maintaining the College's enterprise applications suite.

Position Requirements

Major Responsibilities:

  • Manage, track and resolve helpdesk tickets for the Application Support queue
  • Manage user access accounts for all systems
  • Manage the auditing of special accounts
  • Monitor application health
  • Plan, create and maintain all production batch job schedules
  • Provide end-user application support and training
  • Develop and maintain application documentation and training material within the knowledgebase
  • Develop and oversee end-user application testing and acceptance criteria
  • Ensure application releases, upgrades and enhancements are communicated statewide
  • Act as primary application administrator, coordinating and overseeing application installation, patching, upgrades, and support

Minimum Qualifications:

  • Bachelor’s degree in a computer-related field. Applicable certifications coupled with sufficient work experience may be considered in lieu of a degree
  • Demonstrated ability in deploying and supporting web deployed end-user applications
  • Operating systems – experience administering Linux and Microsoft Windows Server
  • Knowledge of web programming languages and development methodologies
  • Operating infrastructure – knowledgeable in general IT infrastructure (hardware, databases, client operating systems, local area networks, etc.)
  • Ability to manage multiple projects, and meet and track deadlines continuously under minimal supervision
  • Must have excellent written, oral, and interpersonal communication skills and demonstrated use of initiative and organizational abilities
  • Strong analytical abilities
  • Excellent customer interaction skills
Required Experience

Preferred Qualifications

  • Experience with Ellucian's product suites
  • Experience with LDAP and Microsoft Active Directory
  • Experience with scripting languages
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Ivy Tech Community College of Indiana is an accredited, equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity or status as a veteran.an.