IT Delivery Service Analyst II at Miami University
Posting DateAugust 29, 2017
Location of Position
Imagine the possibilities with a career at Miami…
Miami University is a major public university with a small college feel. Creating environments for learning excellence and providing career opportunities in Oxford, Hamilton, Middletown, West Chester and Luxembourg, our faculty and staff are the fuel that drives Miami!
We rank first nationally among public universities for best teaching by U.S. News & World Report. Our opportunities for growth and advancement aren't limited to students in the classroom. Our faculty, staff and student employees are highly valued for their contribution toward the Miami experience.
Miami’s main campus is located in Oxford, Ohio, 35 miles north of Cincinnati. A true college town, Oxford features a wide variety of shops and restaurants within walking distance of the main campus. Our regional campuses are located in Hamilton, Middletown and the Voice of America Learning Center in West Chester, Ohio.
Duties and Responsibilities
Job Summary: Job ID: 4755 – FT – Unclassified (salaried)
Serve as liaison between 3rd party help desk provider and Miami IT services within the broader context of IT support and our IT Service Management (ITSM) program; handle and bring escalations from helpdesk to successful resolution; advise on process improvement and measurement activities.
- Bachelor’s degree earned by date of hire.
- Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted.
- Experience in these knowledge/skills/abilities may be earned concurrently.
Miami University, an EO/AA employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami does not permit, and takes action to prevent, harassment, discrimination and retaliation. Requests for reasonable accommodations for disabilities should be directed to ADAFacultyStaff@MiamiOH.edu or 513-529-3560. Annual Security and Fire Safety Report may be found at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html. Criminal background check required. All campuses are smoke and tobacco free.