Support Analyst I, II or III at Miami University

Support Analyst I, II or III at Miami University

Job Type
Full-time
Posting Date
August 1, 2018
Location of Position

Oxford, OH

Company Summary

Welcoming Workplace

Imagine the possibilities with a career at Miami…

Miami University is a major public university with a small college feel.  Creating environments for learning excellence and providing career opportunities in Oxford, Hamilton, Middletown, West Chester and Luxembourg, our faculty and staff are the fuel that drives Miami!

We rank first nationally among public universities for best teaching by U.S. News & World Report.  Our opportunities for growth and advancement aren't limited to students in the classroom.  Our faculty, staff and student employees are highly valued for their contribution toward the Miami experience.

Miami’s main campus is located in Oxford, Ohio, 35 miles north of Cincinnati.  A true college town, Oxford features a wide variety of shops and restaurants within walking distance of the main campus.  Our regional campuses are located in Hamilton, Middletown and the Voice of America  Learning Center in West Chester, Ohio.

Miami offers a great work environment and competitive benefits. We invite you to experience Miami and see how you can support the University’s academic mission.

Thank you for your interest in the career opportunities at Miami.

Duties and Responsibilities

Job Summary: Job ID: 6094 – FT – Unclassified (salaried)

Support Analysts provide support to clients in their use of technology, including software, hardware, audiovisual, and networking issues. Function as a support resource and assist other support staff, providing ongoing guidance to the clients and support team. Troubleshoot and solve technical issues related to the designated environment such as audiovisual technology infrastructure, ranging from audio systems, video processing, AV switching, control systems, computing, front-end projections and displays. Document resources used, steps taken toward resolution, solutions, and work to provide excellent service and initiatives.

Note: These positions will provide support for a variety of technology-enabled spaces at Miami University.  We are looking for candidates with computer support skills but specifically, audiovisual support skills.

Position Requirements

Minimum Qualifications:

  • Appointment as Support Analyst l requires Associates degree earned by date of hire 0-1 years of experience.
  • Appointment as Support Analyst II requires an Associates’ Degree earned by date of hire and 2+ years of relevant experience.
  • Appointment as Support Analyst III requires an Associates’ Degree earned by date of hire and 4+ years of relevant experience.
  • Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted.  Experience in these knowledge/skills/abilities may be earned concurrently.

Visa support is not available for appointment to these positions

Required Experience

To apply, please visit: https://miamioh.hiretouch.com/job-details?jobID=6094&job=support-analyst-i-ii-or-iii

Apply Here

Miami University, an EO/AA employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami does not permit, and takes action to prevent, harassment, discrimination and retaliation. Requests for reasonable accommodations for disabilities should be directed to ADAFacultyStaff@MiamiOH.edu or 513-529-3560. Annual Security and Fire Safety Report may be found at: http://www.miamioh.edu/campus-safety/annual-report/index.html. Criminal background check required. All campuses are smoke and tobacco free.