Information Associate at The Ohio State University
Posting DateJanuary 30, 2019
Location of Position
For 144 years, The Ohio State University's campus in Columbus has been the stage for academic achievement and a laboratory for innovation. It's where friendships are forged. It's where rivalries and revelry are born.
The university's main campus is one of America's largest and most comprehensive. As Ohio's best and one of the nation's top-20 public universities, Ohio State is further recognized by a top-rated academic medical center and a premier cancer hospital and research center. As a land-grant university, Ohio State has a physical presence throughout the state, with campuses and research centers located around Ohio.
Duties and Responsibilities
Provides administrative and operations support for the Stores units. Liaison to Stores’ employees, customers and management teams. Serves as contact for vendors. Addresses and resolves customer requests or issues and facilitates problem resolution. Accountable for ensuring customer standards are consistent for all Stores units. Provides input for Key Performance Indicators through the collection and maintenance of appropriate data. Creates spreadsheets. Audits orders, tracks errors and communicates relevant problems to staff and the management team. Assists with the completion of cycle counts and physical inventory. Takes orders from customers and enters information in PeopleSoft and other relevant systems. Compiles data from orders and provides management with pertinent metrics as requested. Works on special projects to increase efficiencies in the department.
The position setting is in a warehouse environment; ability to lift up to 50 pounds. The Ohio State University offers a wide range of valuable benefits programs available to you and your family. Whether you are interested in medical, dental and vision benefits, or tuition assistance, life insurance, retirement, wellness or discounted ticket opportunities, there is something here for everyone. You will find that many of your benefits are subsidized or even free to you as an important part of your total compensation package.
Experience in customer service, project management and functional supervision; strong computer skills; experience with PeopleSoft inventory; experience working with teams; familiarity with hazardous material safety and using bar coding scanning equipment; good communication skills.
One year of experience (1000 hours of course work or training) in customer service or communications, including analyzing and interpreting information; six months of experience (600 hours of training) in operation of computer and related peripheral equipment; three months of experience (300 hours of course work) in information research and analysis.
The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, or protected veteran status.