Director, Patient Financial Services at The Ohio State University

Director, Patient Financial Services at The Ohio State University

Job Type
Posting Date
April 27, 2017
Location of Position

Columbus, OH

Company Summary

For 144 years, The Ohio State University's campus in Columbus has been the stage for academic achievement and a laboratory for innovation. It's where friendships are forged. It's where rivalries and revelry are born.

The university's main campus is one of America's largest and most comprehensive. As Ohio's best and one of the nation's top-20 public universities, Ohio State is further recognized by a top-rated academic medical center and a premier cancer hospital and research center. As a land-grant university, Ohio State has a physical presence throughout the state, with campuses and research centers located around Ohio.

The Ohio State University College of Dentistry is the fourth largest public dental school in the United States and it is the only state-supported dental school in Ohio.  The college is divided into ten divisions with all major ADA-recognized dental specialties represented.  The college outpatient clinics are located in the Columbus area and collectively serve over 500 patients per day from 84 of the 88 counties in the State of Ohio.

Duties and Responsibilities

The Ohio State University College of Dentistry is seeking a Director of Patient Financial Services to join its Administrative Services team.  The Director of Patient Financial Services will serve a key role in the college with responsibility for directing all revenue cycle functions for the College of Dentistry’s outpatient clinics.  Reporting to the Chief Administrative Officer, this is a high-impact position in a fast-paced environment that ensures timeliness, accuracy, and compliance in all billing and collection activities to maximize reimbursements that contribute to the financial strength of the college.

The Patient Financial Services team delivers accurate, timely, and professional customer service to enhance patient satisfaction while continually assessing and refining revenue cycle processes. These measures ensure best practices in billing and collections that also comply with all applicable college procedures, university policies, state and federal laws, and other regulatory agencies.

Under the direction of the Chief Administrative Officer, the Director of Patient Financial Services is responsible for providing strategic and tactical leadership of the revenue cycle functions for the College of Dentistry’s outpatient clinics.  This position is specifically responsible for planning, implementing and monitoring all related accounting processes and procedures; creating, implementing and auditing patient account processes to ensure timeliness, accuracy, and compliance in order to maximize reimbursement; directing staff to ensure that billing, collections, customer service, and efficiencies of operation are in compliance with university, professional, state, and federal standards;  establishing performance indicator reports and other benchmarks to assess performance; overseeing department goals, accounts receivables, cash budgets and forecasts; establishing fee-setting strategies and procedures; acting as liaison with third-party payers;  providing data, reports and analyses of patient and third- party payers to determine trends and implement plans of action to address potential issues and opportunities.

Additionally, the Director will provide strong leadership and will recruit, train, and develop a team that demonstrates excellent financial acumen, outstanding customer service, and personal accountability and professionalism.

The successful candidate must have excellent oral and written communication skills that demonstrate a strong ability to communicate with individuals at all levels; the ability to analyze quantitative and qualitative data to reach sound conclusions and recommendations; advanced  understanding of electronic health care record and medical/dental billing systems; and demonstrated, highly effective leadership skills.

Position Requirements


Master’s degree; over 10 years’ experience.

Required Experience

Bachelor’s degree in healthcare administration, accounting, business or a related field; 8-10 years of related experience; strong leadership skills; demonstrated ability to manage, train and develop staff; extensive knowledge of CPT, HCPCS Level II, and ICD-9-CM & ICD-10-CM coding; ability to research and effectively interpret and comply with relevant federal/state health care regulations; excellent analytical and problem-solving skills; strong understanding of managed care contracts; and advanced knowledge of an electronic health care records system.

Apply Here

For a complete position description and application instructions please apply online. Review of candidates will continue until a final candidate has been identified. This position requires successful completion of background check(s) and drug and alcohol screening.

The College of Dentistry’s atmosphere is one of collaboration and inclusiveness, where differences in thought and experience are embraced and celebrated.  The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, or protected veteran status.