Director of Patient Financial Services at The Ohio State University

Director of Patient Financial Services at The Ohio State University

Job Type
Posting Date
August 7, 2017
Location of Position

Columbus, OH

Company Summary

For 144 years, The Ohio State University's campus in Columbus has been the stage for academic achievement and a laboratory for innovation. It's where friendships are forged. It's where rivalries and revelry are born.

The university's main campus is one of America's largest and most comprehensive. As Ohio's best and one of the nation's top-20 public universities, Ohio State is further recognized by a top-rated academic medical center and a premier cancer hospital and research center. As a land-grant university, Ohio State has a physical presence throughout the state, with campuses and research centers located around Ohio.

The Ohio State University College of Dentistry is the fourth largest public dental school in the United States and it is the only state-supported dental school in Ohio.  The college is divided into ten divisions with all major ADA-recognized dental specialties represented.  The college outpatient clinics are located in the Columbus area and collectively serve over 500 patients per day traveling from all over the State of Ohio.

The Ohio State University is proud to be a premier employer that provides an exceptional total rewards package including medical, dental, vision and many other “hidden” benefits. Our competitive benefits package is offered to all eligible faculty and staff in order to attract, develop and retain top performers eager to share their talent, time and success. Our benefits support your health and financial goals and include not only health insurance, but also generous state retirement, tuition assistance for our employees and their dependents, wellness initiatives, and much more. Please visit for detailed information. Be your best at The Ohio State University!

Duties and Responsibilities

The Ohio State University College of Dentistry is seeking an experienced revenue cycle leader to serve as Director of Patient Financial Services.  This position will serve a key role in the college with responsibility for directing all revenue cycle functions for the College’s outpatient clinics.  Reporting to the Chief Administrative Officer, this is a high-impact position in a fast-paced high-volume environment that ensures timeliness, accuracy, and compliance in all billing and collection activities to maximize reimbursements that contribute to the financial strength of the college.

Under the direction of the Chief Administrative Officer, the position is responsible for providing strategic and tactical leadership along with continually assessing and improving the revenue cycle functions for the College of Dentistry’s outpatient clinics.  This position is specifically responsible for planning, implementing and monitoring all related accounting processes and procedures; creating, implementing and auditing patient management processes to ensure timeliness and accuracy in order to maximize reimbursement; directing staff to provide a high level of patient service and satisfaction; driving efficiency in operations and ensuring best practices in billing and collections that are in compliance with university, professional, state, and federal standards and all managed care agreements; establishing performance indicator metrics and reports and other benchmarks to assess performance; overseeing department goals, accounts receivables, cash budgets and forecasts; establishing fee-setting strategies and procedures; acting as liaison with third-party payers;  providing data, reports and analyses of patient and third- party payers to determine trends and implementing plans of action to address potential issues and opportunities.

Additionally, the Director will provide strong leadership and will recruit, train, develop and mentor a team that demonstrates strong financial acumen, outstanding patient service, personal accountability, and professionalism to achieve excellent patient satisfaction.


Position Requirements

The successful candidate must have excellent oral and written communication skills that demonstrate a strong ability to communicate with individuals at all levels; the ability to analyze quantitative and qualitative data to reach sound conclusions and recommendations; advanced  understanding of electronic health care record, patient management, and medical/dental billing systems; and demonstrated, highly effective leadership skills.


Bachelor’s degree in health care administration, accounting, business or a related field; 8-10 years of related experience; extensive knowledge of revenue cycle concepts and functions, medical or dental coding and handling complex claims: strong leadership skills; demonstrated ability to manage, train and develop staff; ability to research and effectively interpret and comply with relevant federal/state health care regulations; excellent analytical and problem-solving skills; experience in creating and improving processes, strong understanding of managed care contracts; and advanced knowledge of electronic health record and patient management systems.


Master’s degree; over 10 years’ experience; extensive knowledge of ICD-9-CM & ICD-10-CM coding, managed care contract negotiations.

Required Experience

This position requires successful completion of background check(s) and drug and alcohol screening.

Apply Here

The Ohio State University is a premier employer that provides exceptional rewards, including start-up packages, and medical, dental, and vision benefits. The university’s competitive salaries and benefits packages include generous retirement plans, tuition assistance for employees and their dependents, wellness initiatives, and more. Please visit for detailed information.

The College of Dentistry’s atmosphere is one of collaboration and inclusiveness where differences in thought and experience are embraced and celebrated. The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or identity, national origin, disability status, and protected veteran status.