Director of Donor Experience at The Ohio State University

Director of Donor Experience at The Ohio State University

Job Type
Posting Date
May 20, 2019
Location of Position

Columbus, OH

Company Summary

For 144 years, The Ohio State University's campus in Columbus has been the stage for academic achievement and a laboratory for innovation. It's where friendships are forged. It's where rivalries and revelry are born.

The university's main campus is one of America's largest and most comprehensive. As Ohio's best and one of the nation's top-20 public universities, Ohio State is further recognized by a top-rated academic medical center and a premier cancer hospital and research center. As a land-grant university, Ohio State has a physical presence throughout the state, with campuses and research centers located around Ohio.

Duties and Responsibilities

The Wexner Medical Center Donor Experience team collaborates with colleagues from across the medical center, health science colleges, advancement, and the University to create opportunities to engage donors and show appreciation and impact. The Director of Donor Experience directs, implements and manages a comprehensive stewardship program for the Wexner Medical Center at The Ohio State University.  Creates and implements a strategic stewardship plan that bridges one gift to the other and creates a continuum of giving to the Wexner Medical Center, health science colleges and University.  In addition to driving strategy for and managing the donor experience team, the director will also have the responsibility of working with development officers and creating individualized stewardship plans for principle giving level donors.

The Director is expected to have strong verbal and written communication skills.  Reporting to the AVP for WMC Development, the Director serves on the leadership team for the Development Operations area and provides guidance and counsel to the AVP on issues related to donor relations and stewardship

All members of Advancement are part of creating an inclusive culture that inspires an exceptionally diverse and talented team and are measured on their adherence to the following core competencies:  leadership, continuous improvement, teamwork and collaboration, and communication/interpersonal effectiveness.


Develops and maintains a comprehensive stewardship program for OSUMC leadership and major donors by partnering with development officers, communications staff, University Development and Medical Center Leadership.  Directs Medical Center stewardship efforts in coordination with the James and University Development and assumes responsibility for implementing creative stewardship strategies.


Manages a donor experience staff of six or more staff members; Hires, trains, and supervises professional staff; establishes and monitors goals, provides performance feedback and coaching, and supports professional development; completes annual performance management procedures; manages performance issues; is responsible for using independent, consistent and fair judgement in exercising authority; develops procedures, assigns and prioritizes work, and ensures that the resources needed to accomplish work are provided; Prepares annual stewardship budget.


Serves as liaison to multiple Advancement and Medical Center teams, including, but not limited to central Donor Experience, WMC Development/Communications, WMC Advancement Services; collaborates to develop and deliver meaningful stewardship experiences to donors at all levels of the organization; provides excellent donor relationship services as a primary contact for donors and internal partners.


Other duties as assigned

Position Requirements

Desired qualifications:

3-5 years management experience in development/donor relations; experience working for a large university-related medical center or healthcare fundraising organization; demonstrated success in managing complex programs and projects; experience in higher education advancement, particularly major gift fundraising or stewardship.  Experience in volunteer management.  Experience in budget preparation.

Required Experience

Required qualifications:

Bachelors degree or equivalent combination of education and experience.  Five years of experience in development and stewardship activities working with major donors.   2 years of management experience

Apply Here

Also, please visit to learn more about the Ohio State University Office of Advancement.

The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, or protected veteran status.