Customer Engagement Specialist at The Ohio State University
Posting DateOctober 18, 2018
Location of Position
For 144 years, The Ohio State University's campus in Columbus has been the stage for academic achievement and a laboratory for innovation. It's where friendships are forged. It's where rivalries and revelry are born.
The university's main campus is one of America's largest and most comprehensive. As Ohio's best and one of the nation's top-20 public universities, Ohio State is further recognized by a top-rated academic medical center and a premier cancer hospital and research center. As a land-grant university, Ohio State has a physical presence throughout the state, with campuses and research centers located around Ohio.
Duties and Responsibilities
This position serves as the initial point of contact for and interacts directly with Advancement constituents through telephone, electronic and face-to-face interactions. He/she responds to all types of interactions by demonstrating a personal level of service and expert-level knowledge in the area of inquiry, resolving issues both simple and complex, and exercising independent thinking and decision making by researching and identifying solutions utilizing available internal university resources and partners. The customer service representative is expected to be pleasant and friendly; treating customers with respect and patience under all circumstances and must adhere to strict confidentiality with personal and financial information.
- 2 years of customer service/relations experience with emphasis on front-line telephone responsibilities
- Exposure to Advancement related areas such as alumni relations, fundraising, and communications
- Proficiency in MS Office and CRM systems
Also, please visit http://advancement.osu.edu/ to learn more about the Ohio State University Office of Advancement.
The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, or protected veteran status.