Clinic Manager at The Ohio State University
Posting DateNovember 13, 2017
Location of Position
The Ohio State University College of Dentistry seeks a Clinic Manager to join the patient care team in Clinic Administration to support the Predoctoral Clinics. The College’s Predoctoral Clinics within Clinic Administration are important to the health care delivery system.
The Ohio State University College of Dentistry is the fourth largest public dental school in the United States and it is the only public dental school in Ohio. The college is divided into ten divisions with all major ADA-recognized dental specialties represented. The College has approximately 600 students in its undergraduate and graduate programs.
The Ohio State University is proud to be a premier employer that provides an exceptional total rewards package including medical, dental, vision and many other “hidden” benefits. Our competitive benefits package is offered to all eligible faculty and staff in order to attract, develop and retain top performers eager to share their talent, time and success. Our benefits support your health and financial goals and include not only health insurance, but also generous state retirement, tuition assistance for our employees and their dependents, wellness initiatives, and much more. Please visit https://hr.osu.edu/benefits/ for detailed information. Be your best at The Ohio State University!
Duties and Responsibilities
The Clinic Manager is responsible for managing operations and staff for the College’s eight Comprehensive Care clinics; oversees workflow, assists with setting and achieving operational goals; facilitates care coordination; develops and maintains databases, performs data collection, entry, analysis and outcomes reporting; directly supervises administrative clinic staff including two lead staff; ensures staff submits accurate and timely payroll and leave verification; participates in hiring, onboarding, training and performance review processes; implements clinic policies and procedures focusing on optimal patient care; creates standard operating procedures; coordinates scheduling for four external dental assisting schools internships at the college; serves as liaison with dental faculty; researches and responds to faculty, student and patient inquiries; communicates with patients to resolve concerns/ complaints/grievances; provides assistance to clinic directors related to the PAAR process; participates in bi-weekly Predoctoral Clinic Director’s meetings; oversees maintenance and annual audit of equipment; ensures compliance with infection control and sterilization requirements and guidelines; monitors cleanliness of operatories, student labs and ensures safe environment for patients.
Bachelor of Science or Business Administration degree or an equivalent combination of education and experience. Experience in data collection methodology, logical thinking and problem solving skills, which includes workflow analysis, database development/ maintenance, data analysis and reporting; considerable experience in a clinical/healthcare program settings; minimum of 3 years’ supervisory experience in a clinical environment; knowledge of infection control and sterilization standards required; excellent communication (verbal and written) and interpersonal skills; strong computer skills including experience with Microsoft Office, the ability to use basic office equipment; fax machines, copier/printers, and the ability to contribute to and work within a fast-paced environment.
Considerable experience in a dental clinic with strong knowledge of dental terminology; 5 years’ supervisory experience, considerable experience in a large clinical environment; experience using an electronic health system; a high level of experience using Microsoft Office 2010 in a business environment in order to generate a complex variety of materials and reports.
The College of Dentistry’s atmosphere is one of collaboration and inclusiveness, where differences in thought and experience are embraced and celebrated. The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, or protected veteran status.