Assistant Supervisor – Mail Services at The Ohio State University
Posting DateMarch 30, 2018
Location of Position
For 144 years, The Ohio State University's campus in Columbus has been the stage for academic achievement and a laboratory for innovation. It's where friendships are forged. It's where rivalries and revelry are born.
The university's main campus is one of America's largest and most comprehensive. As Ohio's best and one of the nation's top-20 public universities, Ohio State is further recognized by a top-rated academic medical center and a premier cancer hospital and research center. As a land-grant university, Ohio State has a physical presence throughout the state, with campuses and research centers located around Ohio.
Duties and Responsibilities
Oversees the day-to-day operation of the Mail Services functional team overseeing the Meter Mail Room and Mail Delivery, ensuring each area is properly staffed and operating efficiently to include customer satisfaction through excellent service and provision of responsive and accurate answers to university faculty, staff and suppliers. Directly handles complex customer service issues, monitors and measures workflow. Responsible for the adherence to established customer service, mail and general shipping policies and procedures. Oversees the selection, development, and training of staff to accomplish business strategies. Monitors the performance and activities of staff. Assists with the formation of policies and procedures and recommends improvements for streamlined operations. Tracks, maintains and provides input to key performance indicators to monitor productivity.
3-4 years’ experience related to inbound receiving operations; supervisory experience; ability to lead and train others including giving directions and reviewing quality of work performed; detail-oriented and strong work ethic; adaptable and the ability to work well with others; self-starter with excellent interpersonal, organizational and problem-solving skills; ability to effectively manage deadlines and work in a fast-paced environment; experience using Microsoft Office, PeopleSoft applications, and related Mail postage systems and basic logistic tracking systems; ability to lift 35 lbs.
Application Deadline: April 15, 2018
The Office of Business and Finance's atmosphere is one of collaboration and inclusiveness, where differences in thought and experience are embraced and celebrated. The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, or protected veteran status.