Director, Patient Financial Services | The Ohio State University

Director, Patient Financial Services

The Ohio State University
Columbus, OH

Director, Patient Financial Services

The Ohio State University, Columbus, Ohio


The Ohio State University College of Dentistry is seeking a Director of Patient Financial Services to join its Administrative Services team. The Director of Patient Financial Services will serve a key role in the college with responsibility for directing revenue cycle functions related to patient accounts in the College of Dentistry outpatient clinics. Reporting to the Chief Administrative Officer, this is a high impact position that ensures the timely and accurate execution of all billing and collection activities with a strong focus on optimizing revenue and contributing to the financial strength of the college.

The Patient Financial Services team commits to delivering accurate, timely and professional customer service to enhance patient satisfaction while continually assessing and refining processes to ensure best practices in billing and collections that comply with all applicable college procedures, university policies, state and federal laws and other regulatory agencies.

The Ohio State University College of Dentistry is the third largest public dental school in the United States and it is the only public dental school in Ohio. The college is divided into ten divisions or academic units. All major ADA-recognized dental specialties are represented.

Under the direction of the Chief Administrative Officer, the Director of Patient Services is responsible for providing strategic and tactical leadership of the Patient Financial Services Department. This position will be specifically responsible for revenue cycle functions related to patient accounts in the College of Dentistry outpatient clinics including but not limited to: billing of clinical activities to patients, claims submissions to Medicare, Medicaid, and 3rd party payers, insurance verification and precertification processes, cash collections and deposits and management of accounts receivable. This position will also be responsible for ensuring compliance with all Federal, State, University and health care regulations and procedures, maintaining appropriate accounting controls over accounts receivable and cash, and designing, implementing and maintaining all billing and receivables systems, policies and procedures. In addition, the Director will work closely with the College’s senior leadership to maximize revenue generation opportunities related to our clinical operations by monitoring billing compliance, establishing sound fee-setting strategies and procedures, by acting as liaison with 3rd party payers and by providing data, reports and analysis of patient, government and managed care payers to determine trends and implement plans of action to address potential issues.

Additionally, the Director will manage, train and develop staff, oversee the departmental budget, and promote sound cash management principles within the department.

The successful candidate must have excellent oral, written, and interpersonal skills to communicate with individuals at all levels; the ability to analyze quantitative and qualitative data to reach sound and strategic conclusions; knowledge and understanding of an electronic healthcare record; and strong leadership skills to guide and train direct and indirect reports and other college staff.

This position requires successful completion of background check(s) and drug & alcohol screening.

Required: Bachelor’s degree in Healthcare Administration, Accounting, Business or related field; 5-7 years of related experience; strong leadership skills; demonstrated ability to manage, train and develop staff; extensive knowledge of CPT, HCPCS Level II, and ICD-9-CM & ICD-10-CM coding; ability to research and effectively interpret and comply with relevant federal/state health care regulations; analytical and problem-solving skills; strong understanding of managed care contracts; and considerable knowledge of an electronic healthcare records system.

Desired: Master’s degree; 8-10 years’ experience.

For a complete position description and application instructions, please click here. Application deadline 11/29/15. 

The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, or protected veteran status.